Frequently Asked Questions
Everything you need to know about our handcrafted pieces and services.
What materials are used in Meadowlark Jewellery?
We use high-quality materials including ethically sourced gemstones, 925 sterling silver, and solid 9ct or 18ct gold. Each piece is designed for longevity and timeless elegance.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the country. For international orders, please allow 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer ring resizing services?
Yes, we offer resizing for most of our ring designs. Please contact our customer care team with your order number to discuss sizing options and potential service fees.
How should I care for my jewellery?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Clean your pieces gently with a soft polishing cloth and store them in a cool, dry place.
Are your gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and work closely with suppliers who adhere to fair trade practices and conflict-free diamond standards.